Crikiya Privacy Policy

1 Introduction

Welcome to the crikiya Privacy Policy. Crikiya ("we", "us", "our") operates the online gaming and earning platform at crikiya.app. This Privacy Policy explains how we collect, use, store, and protect the personal data of everyone who visits or registers on the crikiya platform.

We take your privacy seriously. Every decision we make about data at crikiya is guided by one simple principle: your personal information belongs to you, and we are only borrowing it to provide you with the best possible gaming experience. We will never misuse it, sell it, or share it without a legitimate reason.

By registering on crikiya or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the crikiya platform. If you have any questions, contact us at [email protected] before registering.

2 Data We Collect

Crikiya collects only the personal data that is necessary to operate the platform, verify your identity, process your transactions, and comply with our legal obligations. The table below summarises the categories of data we collect and why.

3 How We Collect Data

Crikiya collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.

• Registration form: When you create a crikiya account, you provide your name, mobile number, email address, and date of birth directly to us.
• KYC verification: When we ask you to verify your identity, you may submit copies of government-issued documents such as your National ID card or passport.
• Payment transactions: When you make a deposit or withdrawal, our payment processing partners share the transaction details necessary to complete the transfer.
• Platform activity: As you use crikiya, we automatically collect data about your gaming activity, session times, and device information through our platform systems.
• Cookies and tracking: Our website and app use cookies and similar technologies to collect technical data about how you interact with the platform. See Section 6 for full details.
• Customer support: When you contact our support team by chat or email, we record the conversation to help resolve your issue and improve our service.
• Third-party sources: In some cases, we may receive data about you from identity verification services or fraud prevention databases to help us comply with our legal obligations.

4 How We Use Your Data

Crikiya uses your personal data only for legitimate purposes. Every use of your data has a clear legal basis — either your consent, the performance of our contract with you, our legal obligations, or our legitimate business interests.

• Account management: To create and maintain your crikiya account, verify your identity, and keep your account secure.
• Transaction processing: To process your deposits and withdrawals accurately and promptly through bKash, Nagad, and Rocket.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to enforce any limits or restrictions you have set on your account.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use crikiya and to develop new features, fix bugs, and optimise performance.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements and age verification rules.
• Marketing communications: To send you promotional offers and updates about crikiya — but only if you have opted in to receive them. You can opt out at any time.

5 Sharing Your Data

Crikiya does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to protect it to the same standard we do.

• Payment processors: We share the financial data necessary to process your deposits and withdrawals with our payment partners (bKash, Nagad, Rocket). These partners process your data under their own privacy policies and are independently regulated.
• Identity verification services: We may share your identity documents with third-party KYC verification providers to confirm your age and identity. These providers are bound by strict data processing agreements.
• Fraud prevention databases: We may check your details against industry fraud prevention databases to protect the platform and all players from fraudulent activity.
• Regulatory authorities: We are legally required to share certain data with regulatory and law enforcement authorities when requested. This includes reporting suspicious financial activity under anti-money laundering regulations.
• Technology providers: We use third-party cloud hosting, analytics, and customer support tools. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes.
• Business transfers: If crikiya is acquired by or merged with another company, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6 Cookies

Crikiya uses cookies and similar tracking technologies on our website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like deposits and withdrawals. You cannot opt out of essential cookies.
• Analytics cookies: These help us understand how players navigate crikiya so we can improve the experience. We use anonymised analytics data and do not link it to your personal account without your consent.
• Preference cookies: These remember your settings — such as your preferred language or display options — so you do not have to set them every time you visit.
• Security cookies: These help us detect and prevent fraudulent activity by identifying unusual patterns in how the platform is being accessed.

7 Data Retention

Crikiya retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The table below outlines our standard retention periods.

When your data reaches the end of its retention period, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

8 Security Measures

Protecting your personal data is a top priority at crikiya. We implement a range of technical and organisational security measures to guard against unauthorised access, loss, or misuse of your information.

• TLS encryption: All data transmitted between your device and crikiya's servers is encrypted using TLS 1.3, the current industry standard for secure data transmission.
• Encryption at rest: Personal and financial data stored on our servers is encrypted using AES-256 encryption. Even in the unlikely event of a server breach, your data would be unreadable without the encryption keys.
• Access controls: Access to personal data within crikiya is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason can access your data, and all access is logged and audited.
• Two-factor authentication: Crikiya supports two-factor authentication for player accounts. We strongly recommend enabling this feature to add an extra layer of security to your account.
• Regular security audits: We conduct regular penetration testing and security audits of our platform infrastructure. Identified vulnerabilities are remediated immediately.
• Breach notification: In the event of a data breach that poses a risk to your rights and freedoms, crikiya will notify affected players promptly and transparently, including details of what data was affected and what steps we are taking to address the breach.

9 Your Rights

You have a number of rights over your personal data held by crikiya. We are committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact us at [email protected].

• Access: You can request a copy of all personal data crikiya holds about you. We will provide this within 30 days of your request, free of charge.
• Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. Contact support or update your details directly in your account settings.
• Erasure: You can request that crikiya delete your personal data. We will honour this request where we are not legally required to retain the data. Note that some data must be kept for regulatory compliance even after account closure.
• Restriction: You can ask us to restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Portability: You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider.
• Object: You can object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on our legitimate interests, though we may be able to demonstrate compelling grounds to continue.

10 Children's Privacy

Crikiya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If we discover that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on crikiya, please contact us at [email protected] so we can investigate and act promptly.

11 Policy Changes

Crikiya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a prominent notice on the platform at least 7 days before the changes take effect.

The date at the top of this page always shows when the Privacy Policy was last revised. We encourage you to review this policy periodically so you are always aware of how crikiya handles your personal data. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the crikiya team. We aim to respond to all privacy-related enquiries within 24 hours.